30 minutes after a customer scans your Hawkker Vendor Code and selects the items they’ve purchased, they will be sent a reminder to rate and review their meal. 

They complete this review and provide a star rating  (1 to 5 stars) and an optional text review

Text Reviews 💬

The text review left by the customer (see graphic below) is completely confidential and only visible to you (the Vendor it pertains to) and the customer who wrote it. Vendors are do not have access to private customer data and will not know who has left the review.  

Star Ratings  ⭐️⭐️⭐️⭐️⭐️

Once you’ve received Ratings from 5 customers, your average star rating will appear on your Vendor Profile in the Hawkker Eater app. All subsequent customer reviews will contribute to a Vendor’s average star rating.

Once a vendor reaches a minimum of 5 reviews, their average star rating is shown to Eaters.

 

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